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Terms of Service

Last updated: September 14, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Ultimate Team Posters, LLC ("Built Different", "we", "us") covering the Built Different mobile app, the builtdifferentapp.com website, our live and on-demand classes, and everything else we offer through them (together, the "Service"). By creating an account, buying a membership, or letting a child use the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms include our Waiver & Safety Disclaimer, which is incorporated by reference. Our Privacy Policy, our Children's Privacy Notice and our Consumer Health Data Privacy Policy describe what we collect, what we do with it, and the consents and privacy rights that go with it. They are notices, and they are binding on us as notices — they are not releases of liability, and reading them into this contract as warranties is not what they are for.

1. Who can use Built Different

You must be at least 18 years old to hold an account. For every participant under 18 you add, you must be that participant's parent or legal guardian. You may also add an adult family member where the Service allows it; that adult accepts the Waiver in their own name and acknowledges the Privacy Policy for themselves, and you cannot do either on their behalf. Built Different is designed primarily for participants aged 5 to 17, and adult account holders and adult family members may also take part in the features open to adults. Nobody under 18 creates or controls an account: every under-18 profile is created, managed and deletable by the adult account holder, and an action taken under such a profile is treated as taken by you.

One exception, and it matters. Where the Service expressly asks a participant aged 13 to 17 for their own privacy choice or their own safety acknowledgment, we record that answer as theirs — given on your device, after you handed it to them — and not as something you did. We do not claim it proves who was holding the phone. It is a record that the participant was asked and answered, it is never a waiver, and it never takes away a right of theirs.

Some things depend on a participant's age rather than on this agreement. Children under 13 are covered by our Children's Privacy Notice and the separate consent it describes; participants aged 13 to 17 are covered by the Privacy Policy. When a participant turns 18, the Service applies its adult-profile transition process. We tell you 30 days beforehand. On their birthday the profile is frozen rather than converted: it stops recording activity, and the person has 60 days to claim it by accepting these Terms, the Privacy Policy and the waiver in their own name. Claiming carries their active minutes to an adult place on your account; an unclaimed profile is deleted at the end of that window. See the Privacy Policy for the detail. If they want an account of their own, they can create one.

Eighteen is the age at which our product changes how it treats a profile. It is not a statement that every jurisdiction treats every person as having full legal capacity at that age, and nothing here is advice about that.

Every adult participant accepts for themselves. You may add another adult to your family, but you cannot accept the waiver on their behalf, and nothing you accept here waives any right of theirs. Before their activity is counted they must type their own full name, accept the waiver, and acknowledge the Privacy Policy on the device.

One account is for one household. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at hello@builtdifferent.com if you believe someone else has accessed it.

2. Profiles and your responsibilities as a parent

By adding someone you confirm you are their parent or legal guardian and you consent to our collection and use of their information — as described in our Children's Privacy Notice for a child under 13, or in our Privacy Policy for a teenager. You can review, correct, export, or delete their information, and withdraw that consent, at any time from the app or by emailing us.

You agree that you are responsible for:

3. Membership, billing, and automatic renewal

Memberships are sold as auto-renewing subscriptions through Apple In-App Purchase, monthly or annual. There is no free trial. Apple is the merchant of record: Apple bills you, and your purchase is also governed by Apple's own terms. We receive the product you bought, your subscription status, renewal information and transaction identifiers — not your card or bank details.

Your written membership contract. Your contract is these Terms, the Waiver & Safety Disclaimer, and the Purchase Summary shown immediately before you authorise the purchase. The Purchase Summary names the plan, the price, the initial term, the total you are committing to pay for that initial term, the recurring billing period, and the renewal terms. After Apple confirms the purchase we email you a copy to keep, together with the versions of these Terms and the Waiver that were in effect when you bought. We keep that record while the contract is in effect and for at least three years afterwards.

Initial term, and what you are committing to. A monthly membership has an initial term of one month; an annual membership has an initial term of twelve months. Your minimum obligation is the price of that one initial term, as Apple shows it to you before you buy. No initial term and no renewal term is longer than one year.

Automatic renewal. After the initial term the membership renews automatically for further periods of the same length until you cancel, and Apple charges the recurring price in your Purchase Summary to the payment method on your Apple Account.

Cancelling in time. Cancel at any time in your Apple Account subscription settings. To avoid a renewal charge, cancel before the renewal date shown there. Apple may begin processing a renewal shortly before that date, so cancelling at least 24 hours ahead is the surest way to avoid it. Deleting the app, or deleting your Built Different account, does not cancel the Apple subscription.

When the contract actually starts. We record your agreement to automatic renewal before we open Apple's purchase sheet. That pending record is not a purchase and not a membership contract. The membership begins only if Apple completes the transaction and we match it to that pending record. A purchase you abandon, or one that does not go through, expires and is never treated as a membership.

Founding price. A founding price is a lower rate offered to members who join before public launch. It is not an introductory rate that steps up on a set date, and it does not rise merely because our standard price for new members has changed. It is not frozen forever either: like any subscription price it can change with notice to you, in line with Apple's requirements and applicable law, and with your agreement wherever they require it. We say that plainly rather than promise a price we cannot promise. If you cancel the membership or let it lapse, the founding price goes with it and is not held open for a later signup.

4. Cancellation and refunds

Cancel any time in your Apple Account subscription settings, or at apps.apple.com/account/subscriptions. Deleting the app does not cancel your subscription. When you cancel, you keep access until the end of the period you have already paid for, and you are not billed again.

Because Apple processes the payment, ordinary discretionary refund requests are handled by Apple under Apple's refund policy, and we generally cannot issue those refunds directly. If you believe you were charged in error, contact us and we will help where we can.This does not apply where the law gives you a mandatory right to a refund. Where applicable law requires a refund, we are responsible for making sure it is provided within the period that law requires, including by coordinating with Apple where appropriate. Nothing here limits refund or cancellation rights you have under the consumer laws of your state or country.

4A. Additional cancellation rights for Illinois customers

We treat a Built Different membership held by an Illinois customer as covered by the Illinois Physical Fitness Services Act. The rights below apply in addition to everything else in these Terms, and nothing in these Terms waives them.

Seven-day cancellation. Because a Built Different membership is not bought at an existing physical fitness facility, you may cancel within seven calendar days of entering into the contract and receive a full refund of everything you have paid under it.

Death or disability. If the person entitled to use the membership can no longer use or receive the services because of death or disability, that person or their estate is responsible only for the charges allocable to the period before the death or the onset of the disability. We may ask for reasonable evidence.

Relocation. To the extent the Act's relocation provision applies, if you move more than 25 miles from facilities made available under the membership and we do not designate comparable facilities within 25 miles of your new home that will take on our obligations, you may cancel and are responsible only for charges allocable to the period before you give us reasonable evidence of the move, plus any fee the law expressly permits. Built Different is delivered digitally and we operate no physical exercise facility.

How to give statutory notice. Email hello@builtdifferent.com, use any online statutory-cancellation method we make available, or write by certified or registered mail to Ultimate Team Posters, LLC, 2170 Dalewood Ct, Plainfield, IL 60586.

Refund timing. Any refund required by this section is made no later than 30 days after we receive your notice.

Apple subscriptions. Apple processes payment for Built Different memberships. You should also cancel auto-renewal in your Apple Account subscription settings so Apple does not renew for another term. Apple's role as payment processor and merchant of record does not reduce any cancellation or refund right Illinois law gives you: where the law requires a refund, we are responsible for making sure it is provided within the required period, whether through Apple or another lawful method open to us.

5. Health, safety, and no medical advice

Built Different is a fitness product, not a healthcare provider. Nothing in the Service is medical advice, diagnosis, or treatment, and no one delivering our content is acting as your or your child's physician.

Physical activity carries an inherent risk of injury. Before your child begins, you should confirm with a qualified healthcare professional that they are healthy enough to participate, and you should tell us nothing about their medical history — we do not collect it and cannot screen for it. Stop immediately and seek medical attention if a child experiences pain, dizziness, shortness of breath, or any other warning sign. Please read the Waiver & Safety Disclaimer in full before participating.

6. Live classes and third-party platforms

Live classes are streamed through third-party platforms, including Instagram Live. Those platforms are operated by companies we do not control, they have their own terms and privacy practices, and they set their own minimum age requirements — Instagram requires account holders to be at least 13. Where a child is under a platform's minimum age, the class must be watched on a parent's device and under a parent's account. We are not responsible for third-party platforms, their content, or their availability.

We publish a class schedule as a convenience, not a guarantee. Class times, instructors, formats, and the on-demand library can change, and individual classes may be rescheduled or cancelled. A missed class is not grounds for a refund or credit.

7. Workout codes and activity credit

Some activities are credited by entering a code we share, which is valid for a limited time after the activity. Codes are for your household only. Sharing codes publicly or outside your household, entering a code for an activity a child did not do, or otherwise submitting activity that did not happen is a breach of these Terms, and we may reverse the credit, remove earned rewards, or suspend the account.

8. Challenges and competitions

Challenges and competitions are for motivation. Unless we publish separate official rules for a specific competition, no prize of monetary value is offered, and no purchase or payment improves anyone's chance of winning. We may correct standings, void results obtained through inaccurate or automated activity, and end a challenge early.

Teams and coach accounts are not part of the Service. If we introduce them, we will publish the terms that govern them, update our privacy notices, and ask for whatever fresh consent those changes require — before anyone can take part, not afterwards.

9. Minutes, points, badges, and other virtual items

Active minutes, points, badges, and anything similar we award are a limited, personal, non-transferable licence to use a feature of the Service. They are not your property, not currency, and have no cash value. They cannot be bought, sold, traded, redeemed for money, or transferred between accounts, and they expire when the account or the relevant profile is deleted. We may adjust, recalculate, expire, or discontinue them, including to correct errors or to reverse activity that was not genuinely earned.

10. Acceptable use

You agree not to:

11. Our content and your licence to use it

The Service and everything in it — video, audio, workout programming, text, artwork, badges, avatars, software, the Built Different name and logo — is owned by us or our licensors and protected by intellectual property law. Subject to these Terms and an active subscription where one is required, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your household's own non-commercial use. We reserve every right not expressly granted here.

Music, third-party footage, and other licensed material in our content is licensed to us for this Service only, and your licence does not extend to using it separately.

12. Content you provide

You keep ownership of anything you submit — a support message, or a response to a form we show you. The Service collects no photographs from anyone. You grant us a worldwide, royalty-free licence to host, store, reproduce, and display it as needed to operate and support the Service. You confirm you have the right to submit it, including consent from anyone shown in it.

We will not use a child's image or likeness in marketing or publicly visible content without separate, specific written consent from their parent or guardian. If you send us feedback or suggestions, we may use them freely without obligation to you.

13. Communications

We send account, billing, safety, and other transactional messages by email as part of the Service; these are not marketing and you cannot opt out of them while your account is active. We do not currently send push notifications. If we introduce them we will ask for the permission iOS requires, and you can turn them off at any time in your device settings. Marketing email and SMS are separate, and we send them only with your consent. You can opt out of marketing email using the unsubscribe link, and out of SMS by replying STOP. Message and data rates may apply, and message frequency varies. Consent to marketing messages is never a condition of buying a membership.

14. Suspension and termination

You can stop using the Service and delete your account at any time from the app; deleting the account deletes your children's profiles and their activity data as described in our Privacy Policy. Remember to cancel your subscription with Apple separately.

We may suspend or terminate access if you breach these Terms, if we are required to by law, or if we reasonably believe it is necessary to protect a child, another member, or the Service. Where it is reasonable and lawful to do so, we will tell you why and give you a chance to put it right first. If we terminate your account without cause while you are within a paid period, we will take reasonable steps to obtain an appropriate refund for the unused portion through Apple, who process the payment and control refunds.

Sections covering virtual items, our intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution survive termination.

15. Disclaimers

Except where the law does not allow it, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that any class will run as scheduled, or that using the Service will produce any particular fitness, health, or performance result.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you, and nothing here limits rights you have under mandatory consumer protection law.

16. Limitation of liability — please read this closely

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, loss of goodwill, or loss of data, arising out of or relating to the Service.

Subject to the exceptions below, our total liability for direct monetary loss arising out of or relating to the Service is limited to the greater of the amounts charged to your Apple Account for the Service in the 12 months before the event giving rise to the claim, or one hundred US dollars ($100).

The exclusions and the monetary limit above do not apply to any of:

Our Waiver & Safety Disclaimer separately addresses assumption of risk and release for physical participation. This section neither enlarges nor reduces that waiver, and it does not make enforceable any release that would not otherwise be enforceable.

Some jurisdictions do not allow particular exclusions or limits. In those places this section applies only as far as the law permits.

17. Indemnity

For claims arising from physical participation, you agree to reimburse us for reasonable losses and costs we incur from a third-party claim caused by your failure to meet the supervision and safety responsibilities set out in the Waiver & Safety Disclaimer, or because you knowingly allowed a participant to take part against medical advice.

Separately, you agree to reimburse us for reasonable losses and costs arising from a third-party claim caused by your intentional misuse of the Service, your infringement of another person's intellectual property or privacy rights, or your deliberate submission of unlawful content.

Neither paragraph applies to the extent a claim arises from our own negligence or misconduct, and neither applies where the law does not permit the indemnity.

18. Disputes and governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws rules, except to the extent the mandatory law of the state where you live gives you protections that this choice of law cannot lawfully displace.

Talk to us first. Most problems are quicker to fix directly than formally. If you have a dispute, email hello@builtdifferent.com with your name, the email on your account, what happened, and what you would like us to do. We will do the same before bringing any claim against you. Both of us agree to try in good faith to resolve it for 60 days from that notice before starting a formal proceeding. A technical defect in that notice does not forfeit an otherwise valid claim — this step exists to fix problems, not to create a trap.

This step is never allowed to cost you a claim. Any deadline that applies to your claim — including any statute of limitations — is paused for the whole of the 60 days, and to the extent a court will not give effect to that pause, either of us may file whatever is needed to preserve a deadline and then return to the informal process. Either of us may also go straight to court, without waiting, for emergency or injunctive relief, or to protect confidential information or intellectual property. Nothing here stops you complaining to a regulator or government agency at any time.

Where disputes are heard. If we cannot resolve it, a claim between you and us is brought in a court of competent subject-matter jurisdiction located in Will County, Illinois — the Circuit Court of the Twelfth Judicial Circuit, Will County, or, where federal jurisdiction exists, the United States District Court for the Northern District of Illinois, Eastern Division — and both of us consent to the personal jurisdiction of those courts. If the law of the state you live in gives you the right to bring a claim where you live, this paragraph does not take that away.

This paragraph does not apply to a minor's own claim. It governs claims between you and us. A claim that a minor is entitled to bring in their own right may be brought wherever the law allows, and nothing in these Terms is an agreement by you, on their behalf, about where they must bring it. We would rather be plain about that than rely on an argument that a parent can choose a courtroom for a claim that is not theirs.

Small claims. Either of us may instead bring a qualifying claim in a small claims court, in any location where that is proper. Nothing above prevents that.

What this section cannot do. Nothing here excludes, limits, or waives any right or remedy that cannot lawfully be excluded, limited, or waived — including rights you have under consumer protection law, and any claim a minor is entitled to bring in their own right.

No mandatory arbitration and no class-action waiver. These Terms do not require either of us to arbitrate a dispute, and they do not waive any right either of us would otherwise have to bring or take part in a class, collective, or representative proceeding. That is a deliberate choice, not an omission.

19. Apple as a third-party beneficiary

These Terms are between you and us, not Apple, and Apple is not responsible for the Service or its content. Apple has no obligation to provide any maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar law. Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app infringes intellectual property rights. You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. Changes to the Service and to these Terms

We may change, add, or remove features as the Service develops. We may also update these Terms. If a change is material, we will notify account holders — by email, in the app, or both — before it takes effect, and we will update the date at the top of this page.

Some changes we will not treat as accepted by silence. Where a change materially affects a release of liability, a limitation of liability, your billing authorisation, the dispute provisions, or a privacy consent, we will ask you to accept it again — as the Waiver & Safety Disclaimer already requires for its own wording, and wherever the law requires it. For other changes, continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, cancel your subscription and stop using the Service.

21. General

These Terms are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger or sale of our business.

22. Contact

Ultimate Team Posters, LLC, 2170 Dalewood Ct, Plainfield, IL 60586 — hello@builtdifferent.com